Device Management That Just Works
Engineered a comprehensive MDM platform enabling IT teams to enroll, monitor, and control Android and Windows device fleets with real-time visibility, policy enforcement, and remote operations.
The Challenge
Enterprise IT teams need reliable, low-latency device management across heterogeneous fleets while balancing powerful remote control with strict security and privacy. The challenge was building a multi-tenant platform that scales to tens of thousands of devices while maintaining sub-second responsiveness.
Solution
The solution delivered a cross-platform MDM solution with enrollment automation, granular policy enforcement, real-time control capabilities (live screen, remote actions), and comprehensive telemetry—all with certificate-based device identity and multi-tenant isolation.
The Impact
The platform now manages 50,000+ devices with 99.95% availability, sub-1.5s command delivery latency, and has reduced IT support tickets by 40% through proactive monitoring and remote troubleshooting capabilities.
Key Challenges
Reliable command delivery across variable networks
Balancing remote control power with security
Consistent policy enforcement across OS variants
Multi-tenant data isolation at scale
High-fanout event ingestion efficiency
Emergency broadcast without compromising privacy
Our Solutions
Enrollment & Identity
Streamlined device onboarding with multiple methods and certificate-based authentication.
- QR code and token-based enrollment
- Org-scoped bootstrap policies
- Admin SSO with SAML/OIDC + MFA
- Certificate-based device identity
Policy Engine
Declarative policy model with conflict resolution and staged rollout capabilities.
- JSON-based policy definitions
- App allow/deny lists and restrictions
- Geofence and schedule-based rules
- Staged rollout with cohorts
Real-Time Control
Comprehensive remote operations with privacy safeguards and bulk action support.
- Live screen viewing with WebRTC
- Remote lock, app launch, media display
- Emergency broadcast with siren
- Bulk actions with progress tracking
Telemetry & Analytics
Continuous monitoring with anomaly detection and fleet health visualization.
- Device heartbeat and policy drift tracking
- Battery, CPU, memory metrics
- Fleet health dashboards
- Anomaly detection (app churn, connectivity)
Cross-Platform Support
Unified management interface for both Windows and Android devices with detailed system monitoring.
System Architecture
Multi-tenant architecture with mTLS security and real-time bidirectional communication
React SPA admin console
Cloudflare WAF + CDN
API Gateway with mTLS
WebRTC signaling server
Auth Service (SSO, MFA, RBAC/ABAC)
Tenant Service (org config, branding)
Policy Service (rules, evaluation)
Command Bus (enqueue, fanout)
Telemetry Ingest (metrics, logs)
Audit & Compliance (immutable ledger)
Android Agent (Java, Device Owner)
Windows Agent (C++, system service)
mTLS + WebSocket communication
Local secure storage
PostgreSQL (tenants, devices, policies)
Time-series DB (telemetry, metrics)
Redis (sessions, command state)
Object storage (screen artifacts)
Data Flow Architecture
Client Layer
User Interface
API Layer
Business Logic
Data Layer
Persistence
Measurable Outcomes
Devices Managed
Command Latency (p95)
Platform Availability
IT Support Tickets
Policy Deployment
Security Incidents
Technologies Used
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